Customer Service

Return Process

GOVI promises to provide you with a “14-day Unconditional Returns/Exchange Service” within 14 days of your receiving your purchase (as determined by the date of signing for the purchase). You can return/replace the products you purchased at goviloop.com for any reason or without any condition within 14 days of receiving your purchase. Unless there is product quality problem, all products are allowed exchange only once, and the exchange must be a product of the same style and the same color. Please return your item together with the shipping slip or order form, otherwise we will not be able to process your returns/exchange. Please make sure that the item for returning/exchange is in a condition that it can be sold again and that the original package is intact.

“Returns/exchange for any reason or without any condition" are limited to the following circumstance:

The product has any manufacturing defects;
The product is purchased in wrong size or doesn’t fit;
There is any problem in the shipping process;
You purchase a wrong product;
Refund Process

You will agree with the customer service about what you want: Refund or new product. If you choose a refund, we will transfer your money within 30 days. Upon receiving the bank receipt of the returned product, the refund will be paid to your account accordingly. (Actual bank receipt date is subject to the process period of the relevant bank / Paypal)

You will get the address where to return the item and as soon as we receive the item and approve the condition, we will send you a new product or refund your money. You will have to pay for the return shipment cost.

Start your return process